Below is a summary of some of our key policies and procedures at Form Department to assist you with your positive customer experience at our company. Thank you for your interest in our company and look forward to serving your needs.
OFFICE HOURS & QUOTES
Our office hours are 9-5pm Monday- Friday. We may need up to 24 hours to respond to your inquiry or message in order to provide all of our customers with optimal service and product(s). However, we will endeavor to respond in a timely manner.
Please allow up to 5 business days for a new order quote. This is in part due to obtaining all the needed information to provide your quote including from our suppliers. Most typically, our Initial meeting can take up to one week to schedule for a quote to coincide with the quoting process. (Note: Our initial quote pricing is subject to change once we create the pattern and sample if the work is more in depth then discussed as the project progresses).
ORDERS & PRICING
All orders require at minimum of a 50% deposit of quoted price before work can be started. The remainder is due before the items are shipped.
All adjustments to patterns and samples will have an additional cost from the original pattern or sample. We can provide the additional estimate of cost as requested or needed for the project.
Fittings are available. The fee for fittings is $150 per hour at minimum.
Rush orders will be subject to a $100 minimum rush order charge. We can provide a quote for the rush order as requested. Keep in mind, rush orders may include adjustments to supplier, manufacturing, and service costs and schedule times.
There is one complimentary meeting (at no charge). If you would like to request an additional meeting we will need to schedule it a week in advance. The billable rate for consultation is $125 per hour.
Sourcing fees are based on per type of fabric per invoice. Unfortunately, we cannot disclose the sourcing supplier information. We can only provide information on the fabric content and price.
Production pricing in our quotes are subject to change by any manufacturer changes or adjustments to its production run fees. A sample is required to give a production quote. Please allow up to 5 days for a production quote.
Any additional services in production regarding send outs, markers, screen printing or embroidery will be charged separately from the cut & sew costs.
For accuracy in processing your request and order please complete all forms correctly and send all additional information to the business email (note: please do not TEXT any additional information or changes to your order as we cannot update your order requirements from them).
To ensure accuracy for your order(s), please provide all changes or requests in writing. Unfortunately, we cannot provide confirmation of changes or requests on a “Verbal” basis.
We will need a Purchase Order number in order proceed with your services for production for all orders. If a purchase order is not provided it could delay your order.
Cancellation of Your Order, please take note:
- Development orders must be cancelled within the first 24 hours in order to avoid incurred fees.
- Any RUSH development orders must be cancelled within 2 hours in order to avoid incurred fees.
- No refunds on developments once the order is passed the grace period. All developmental work fees are billed as a FINAL sale.
- ALL Production work cancellations must be within 24 hours of receiving your P.O. (Purchase Order documents) in order to avoid incurred fees (including from the manufacturer(s)).
ALL CANCELLATIONS NEED TO BE REQUESTED IN WRITING. BE SURE to CONFIRM that your order has been cancelled. We will endeavor to issue a confirmation that your order is cancelled along with any information regarding your order or any outstanding charges incurred.
Unfortunately, we are unable to provide pictures until the work is fully completed.
Service Lead times:
Standard sample lead time is 3-4 weeks
Standard production lead time is 6-8 weeks
We schedule out all service completion dates for each order for each client (production scheduling).
All samples will be available for shipping once they are finished and the balance is paid. All sample merchandise is photographed before shipping for production and quality control record keeping.
Your start date is not the date of your deposit but the day we have complete package to proceed. If trims or fabrics from source suppliers are delayed the production deadline may be pushed back. We will advise of any delays to your orders.
If you will be supplying your own fabric, tags, labels etc please send them 1 week before the project start date (or sooner).
We do not provide reference samples for fit. Please provide one sample for fit of each style.
We automatically ship all finished orders to the client unless a meeting is scheduled prior to service completion date or otherwise advised. Please note: We do not ship samples or finished products until full payment is made. Be sure to confirm your Ship to address information on your order(s). Customer pays for the shipping of merchandise. If you request priority shipping that is also at your expense. We require a Fedex or UPS account number on file to ensure efficiency.
Please pay all invoices upon receipt. No customer invoice terms are available as a matter of policy. A 3% transaction fee is added to all Credit Card and PayPal payments.
If invoices are 30 days or more past due your invoice may be subject to a 10% late payment charge that will be added to the total in accordance with applicable laws and regulations.
All production damages credit requests will need to be requested along with images of the damaged product within 5 days of receiving your merchandise and are subject to the manufacturer’s approval of credit. We would prefer that in addition to the photos to be provided you return the damaged merchandise at your expense for the manufacturer’s requirements to obtain credit. No refunds are available, credit only.
All Form Department’s resources and non essential business information are confidential and are not available for disclosure. We do not allow clients in our facilities due to client confidentiality. We have many clients in development and we are understanding of confidentiality rules with them.